Booking terms & conditions

BEFORE YOU BOOK

Clear information for your visit.

Deposits

A £5 deposit per person is required for standard Friday and Saturday nights from January to October. Deposits for special events depend on the occasion: afternoon teas require £5 per person, while most special evening events require £10 per person. Christmas events in November and December also require a £10 deposit per person. The exact amount is shown on each event page and before you confirm your booking. Deposits are non-refundable, although management may consider a transfer in appropriate circumstances.

Balances

Full balances for Christmas events must be paid by the third Sunday in November. Please check your event details or speak to the team if a different arrangement applies.

Cancellations

For cancellations made at least one week before the event, the deposit is retained. For cancellations with less than one week’s notice, the deposit and 50% of the remaining balance are retained. No refunds are available for cancellations made on the day of the event.

Minimum event numbers

If an event cannot proceed because minimum numbers have not been reached, The Hostess may offer an alternative date or a full refund of the deposit.

Group bookings

For groups of ten or more, deposits and balances are payable together by the lead booker. Any refund is returned to that lead booker rather than to individual guests.

Menus and prices

Menus, wine lists and prices may change. Please check the current event information or contact the team before booking.

Gift vouchers

Gift vouchers must be quoted when reserving and presented when redeemed. They are valid for one year from issue, cannot be exchanged for cash or replaced if lost and may not be used for special events unless stated otherwise.